Resources for Maine Residents with Versant Power (Bangor Hydro or Maine Public District)
Versant Power customers (Bangor Hydro or Maine Public District) with community solar receive two bills each month: one from Versant Power (as usual) and a second from Nautilus Solar Energy.
Dual Billing
With dual billing, you’ll receive a monthly statement from Versant (as usual) and a statement from Nautilus Solar:
- Versant Utility Bill: Shows your total monthly energy usage. Your solar generation from your community solar farm (varies each month) is deducted from these charges, reducing the amount you owe to your utility company.
- Nautilus Solar statement: The solar energy generated by your solar farm is not free. Instead, it is billed separately by Nautilus at a 15% discount on what Versant would charge you.
Even though you are paying two bills, you are still saving money every month!
What Does Your Nautilus Solar Statement Look Like?
Your monthly statement from Nautilus Solar includes your share of solar energy generated by the community solar farm. You can find your generation details under "This Month's Solar Credits".
In the example above, 286.20 kWhs (solar credits) were generated by the solar farm and charged at the standard utility rates, but at a 15% discount! This customer saved $11.25 this month with Nautilus Solar.
How does this work with your Versant bill?
It’s important to remember that the 286.20 kWhs you generated are not free. Instead, this energy is charged by Nautilus Solar at a 15% discount.
In the example below, Versant calculated that this customer had a monthly usage of 862 kWh. The remaining energy usage (575.8 kWh) is charged on your Versant bill.
The 286.20 kWhs deducted under ‘Net Energy Credits’ represent your solar generation.
Supply and delivery charges on your Versant bill are calculated with the remaining kWh usage. In the example, this is 575.8 kWh. This customer owes Versant $164.21, which is the total supply and delivery charges for the 578.8 kWh.
Supply charges represent the cost of generating energy for your home or business.
Delivery charges represent the cost to move electricity through the grid to your home or business.
When will I receive my Nautilus statements?
Versant will likely send you a statement just a few days after your billing period ends. Your invoice for the same period from Nautilus Solar Energy may lag by 1-2 months. This delay reflects the time it takes for Versant to send us details about your monthly solar credit (energy) generation.
When will I receive my first bill from Nautilus?
Once we place you on an active solar farm, you can expect your first invoice within 1-3 billing cycles.
Frequently Asked Billing Questions
What Are Solar Credits?
Solar credits are simply the equivalent amount of energy generated by Nautilus Solar instead of Versant. This energy is deducted from your monthly Versant bill and is charged by Nautilus Solar at a discount instead.
What Are Banked Credits?
Extra monthly energy generation is “banked” for use during months when your solar farm generates less. These banked credits are automatically applied when your allocated kWhs are less than your monthly usage. You only pay for these credits once they are used.
You do not need to take any action to use banked credits.
Banked credits expire 12 months from the date generated if not used.
Is Autopay Required
Yes. Autopay is required for all customers with a Nautilus Solar subscription.
You can update your payment method (credit card, debit card, or bank account) by logging in to your customer account at https://nautilussolar.com/account.
Can I Receive a Paper Bill from Nautilus?
Unfortunately, we do not offer a paper bill option. Instead, we send your monthly statement to the email address on your account.
You can update your preferred email address under ‘Contact Preferences’ in your customer account at https://nautilussolar.com/account.
Still Have Questions?
No worries! We know energy bills can sometimes be confusing, and we want you to be confident in your solar savings.
Give us a call at (866) 969-4129 or send us an email at customercare@nautilussolar.com.