SU165 Community Solar Billing Resolution

What Happened?

Earlier this year, the SU165 solar farm began generating solar energy for the local power grid. However, due to a utility error that affected this farm, Delmarva Power applied very few solar credits to customer utility accounts during the first several months of operation. Because credits were not applied, Nautilus Solar did not bill for that solar energy.

What Should I Expect Going Forward?

Nautilus Solar has been actively working with Delmarva Power to resolve this utility issue. Delmarva Power will be applying any solar credits that are missing from your utility account (if applicable). 

Beginning with your September 2026 utility bill, Delmarva Power will start applying both:

1. Your current monthly solar generation credits, and

2. A portion of the missing solar credits from February through August 2026 (if applicable)

Learn more about how your community solar billing works

How Will This Impact Your Utility Bill? 

Because your previously unbilled solar credits are being applied to your Delmarva Power bills as well, these will further reduce your utility bills temporarily. 

Why Is My Nautilus Statement Higher Than Usual?

Once credited on your utility bill, Nautilus Solar will bill for this energy at your discounted community solar rate. As a result, your Nautilus statement may be a little higher than usual while we bill for the solar energy.

To summarize: 

• You are not being charged twice for solar generation.

• Delmarva Power is distributing solar credits that were generated earlier this year but never billed reducing your monthly utility bill.

• Nautilus Solar charges for both the previously unbilled energy and your current month's solar energy at your community solar discount.

Why Are the Missing Credits Being Spread Across Multiple Months?

Instead of billing months of previously generated solar credits all at once, Delmarva Power and Nautilus Solar are distributing them over many billing cycles. Otherwise, you would be paying for many months of solar credits at one time.

The unbilled solar credits and corresponding Nautilus charges are expected to be applied in smaller portions through approximately March 2027.

Do I Need to Do Anything?

To help ensure uninterrupted service, please verify your payment method is up to date in the customer portal before these charges begin appearing on your upcoming Nautilus statements.

Questions?

If you have additional questions about your account or if you would like to set up a payment arrangement to spread your charges over time, please contact our customer care team at (866) 969-4129 or email us at customercare@nautilussolar.com.

We're committed to making sure you receive the community solar savings you earned and appreciate your patience while this issue was resolved.