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Does My Account Have to be on Autopay?

Community Solar Billing Explained

Yes. All Nautilus Solar accounts (with the exception of Illinois, Maryland, and New York customers) are required to be on autopay.

Note: Customers in Illinois, Maryland, and New York are on utility consolidated billing and are not billed directly by Nautilus Solar. We do not collect customer payment information in these states. 

Autopay helps us provide you with a simpler and more convenient billing experience. Your monthly payment will be automatically processed using the payment method associated with your account. 

Your monthly payment is generally pulled 5-10 days after you receive your Nautilus Solar statement for the month's solar credits, but this varies depending on your state and utility company.

Need to update your payment method? Log in to your customer portal to add a new bank account, credit card, or debit card. Learn more about updating your payment method here.

Want to make a one-time payment? You can also make a one-time payment in the customer portal under the 'Make A Payment' tab.

Unable to make a payment? We understand that unexpected financial situations happen. If you have difficulty making a payment, we can work with you to set up a payment plan based on your situation. If you need to set up a payment plan, please contact Nautilus Solar customer care at +1 (866) 969-4129.