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Cancelling Your Account

Everything you need to know when you cancel your community solar account

If community solar no longer fits your needs, that’s okay! Here’s everything you need to know about the Nautilus Solar cancellation process.
 

Cancelling Your Account

To cancel your account, please contact our customer care team at (866) 969-4129 or send us an email requesting your cancellation at customercare@nautilussolar.com.

After we cancel your account, you will receive an email confirming your cancellation with Nautilus Solar.

 

 

What to Expect After Cancellation 

Here's what happens after you cancel: 

  1. Billing Lag: Nautilus statements are typically sent 1-2 months after your utility bill due to processing time from your utility. Because of this delay, you will continue to receive several more invoices for solar credits generated before your cancellation (example below).

  2. Utility Disconnection Timeline: It may also take up to 90 days for your utility company to fully disconnect you from your solar farm. During that time, you may continue to receive credits on your utility bills. We notify the utility company of your cancellation as soon as we receive your request. 

  3. Solar Credits: You are responsible for any solar credits generated during the billing cycle when you cancelled. If you cancelled mid-month, you may still receive an invoice for a full month of solar energy. 

 Cancellation Timeline Example

As an example, if you cancel on May 5th and your last Nautilus statement was for February, you may still receive:

  • March solar energy --> billed in May

  • April solar energy --> billed in June

  • May solar energy --> billed in July

A diagram of the community solar cancellation timeline

 

It can also take up to 90 days for your utility to disconnect you from the solar farm. In this example, there are additional solar credits for June, July, and August. These would be invoiced in August, September, and October.

 

A diagram of the community solar cancellation timeline including the 90 day cancellation lag.

 How to Track Your Billing

You can always check your monthly Nautilus statements and savings in the customer portal (https://nautilussolar.com/account) under the 'Billing & Payment History' tab. 

For the most accurate view of your savings and charges, it's important to line up the billing periods between your utility company and Nautilus Solar.

Still Have Questions?

No worries! We understand this process can be confusing and we are more than happy to help!

Give us a call at (866) 969-4129 or send us an email at customercare@nautilussolar.com.