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Updating Personal Preferences

How to update your contact info in the customer portal

Accessing Your Contact Preferences

Your Contact Details

In the contact preferences tab, you can update and view your preferences for: 

  • Phone Number
  • Cell Phone Number
  • Email Address
  • Mailing Address

How to Update Your Information

  • Locate the fields on the right side of the page for the appropriate contact preference.
  • Type in the new information for any of the fields you want to update. 

Photo of the Nautilus customer portal contact preferences page. Shows fields to update email, phone number, and mailing address.

  • Scroll to the bottom of the page and click "Save My Changes" to confirm.
    • If you forget to save your changes, the new contact info will not be saved. 

At the bottom of the Contact Preferences page, there is the option to opt-in or out of marketing emails. Two buttons at the bottom: “Save My Changes” and “Undo My Changes.”

Note: If you have multiple accounts, you will need to update each account's contact information individually.

Want a Quick Walkthrough?

Watch our short video for a step-by-step walkthrough of the portal. (timestamp 2:44)

 

Still Have Questions?

No worries! We are more than happy to help!

Give us a call at (866) 969-4129 or send us an email at customercare@nautilussolar.com. 

Need to report a customer portal issue? Go here for more info.