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Updating Payment Information

How to update your payment method in minutes

Keeping your payment info up to date ensures uninterrupted solar savings. If your card has expired, you've switched to a new credit/debit card, or simply want a more convenient payment method, you can easily update your information in our customer portal. 

Note: Nautilus Solar does not collect payment information from our Illinois, Maryland, or New York residential customers. 

Customers in these states are on utility consolidated billing, which means your solar savings appear directly on your utility bill. Nautilus Solar does not bill directly and does not collect payment information.

We accept a debit card, credit card, or a bank account (ACH) as payment methods in the Nautilus Solar customer portal.

Here are the steps to update your payment information:

  1. Login to your customer portal at https://nautilussolar.com/account.

  2. Navigate to the left menu bar.

  3. Click on the 'My Payment Details' tab.

The 'My Payment Details' tab in the customer portal. Customers can update their payment method for their Nautilus accounts in this tab.

4. Click 'Change my Default Payment Method' to update your payment details.

Click on the 'Change my Default Payment Method' button to open a form where you can add a payment method to your Nautilus Solar account.

5. You can quickly add your payment information using Link or enter it manually.

  • Pay with Link:

When updating your payment method, you can either pay using Link or you can select 'Pay without Link' to manually update your card or bank account information.

  • Add Payment Method Manually:

    For bank accounts, you'll receive a $0.01 deposit in your bank account that includes a 6-digit verification code (within 1-2 business days). You'll need to confirm the code on this page.

Fill out the appropriate form information to add either a new card or bank account. Click 'Save My Payment Details' and 'Make this my new Payment Method' to officially update your payment method.

 

6. Once completed, click 'Save My Payment Details'.

7. To officially add the new payment method as your default, click ‘Make this my new Payment Method’. 

Still Having Trouble Updating Your Payment Info? 

No worries! We are more than happy to help!

Give us a call at (866) 969-4129 or send us an email at customercare@nautilussolar.com.