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Updating Payment Information

How to update your payment method in minutes

Keeping your payment information up to date ensures uninterrupted solar savings. If your card has expired, you've switched to a new credit/debit card, or simply want a more convenient payment method, you can easily update your information in our customer portal. 

Note: Nautilus Solar does not collect payment information from Illinois, Maryland, or New York residential customers. 

Customers in these states are on utility consolidated billing which means solar charges and credits appear on the utility bill. As a result, we do not collect payment information for customers in these states.

We accept debit card, credit card, or a bank (ACH) account as payment methods in the Nautilus Solar customer portal.

Steps to Update Your Payment Information

  1. Log in to your customer portal at https://nautilussolar.com/account.

  2. Navigate to the left menu bar.

  3. Click the 'My Payment Details' tab.

The 'My Payment Details' tab in the customer portal. Customers can update their payment method for their Nautilus accounts in this tab.

4. Click 'Change my Default Payment Method' to update your payment method.

Click on the 'Change my Default Payment Method' button to open a form where you can add a payment method to your Nautilus Solar account.

 

5. You can now add a new bank account, credit card, or debit card:

Option 1: Bank Account

Pay With Link: Using Link, you can securely authenticate through your financial institution and connect your bank account. 

Select US bank account and then choose your financial institution to connect your payment method by logging in to your bank account.

Adding a US bank account in the Nautilus Solar customer portal

Pay Without Link: To update your payment method without the Link integration, click the 3 dots in the upper-right corner and select Pay without Link. Then you can manually add a new card or bank account. 

  • Click Pay without Link in the right-hand corner.

Updating Your Payment Method Without Link.

 

  • To enter bank details manually, select US bank account tab and click Enter bank details manually. 

Link form to manually add your bank details

After entering your payment information, click 'Save My Payment Details'.

If you manually add a bank account, you'll receive a $0.01 deposit in your bank account within 1 to 2 business days. The transaction description for the deposit includes a 6-character verification code. Once you receive the code, return to this page and enter it to verify your bank account.

Option 2: Debit or Credit Card

To manually add a credit card to your account, click the Card tab and enter your payment information. 

Updating or adding a new credit or debit card in the Nautilus customer portal

After entering your payment information, click 'Save My Payment Details'.

 

6. After you save your payment details and verify your account, click Make this my new Payment Method to set it as your default payment method.

To make the payment method your default, click the Make this my new Payment Method button

Video Tutorial

Check out a quick video tutorial on the "My Payment Details" tab. 

Still Having Trouble Updating Your Payment Info? 

No worries! We are more than happy to help!

Give us a call at (866) 969-4129 or send us an email at customercare@nautilussolar.com.