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Updating Payment Information

How to update your payment method in minutes

Keeping your payment info up to date ensures uninterrupted solar savings. If your card has expired, you've switched to a new credit/debit card, or simply want a more convenient payment method, you can easily update your information in our customer portal. 

Note: Nautilus Solar does not collect payment information from our Illinois, Maryland, or New York residential customers. 

Customers in these states are on utility consolidated billing, which means your solar savings appear directly on your utility bill. Nautilus Solar does not bill directly and does not collect payment information.

We accept a debit card, credit card, or a bank account (ACH) as payment methods in the Nautilus Solar customer portal.

Here are the steps to update your payment information:

  1. Login to your customer portal at https://nautilussolar.com/account
  2. Navigate to the left menu bar.
  3. Click on the 'Update Payment Info' tab

 

Navigate to the menu on the left side of the customer portal and click 'Update Payment Info' for options to update your payment method.

4. Choose to add either a new debit/credit card or checking account.  

 

In the Update Payment Info tab, you can add a new checking account or credit/debit card.

5. Fill out the appropriate form (the example below is for updating a credit card).

 

Image of the update payment method form in the Nautilus Solar customer portal

 

6. To officially add the new payment method to your account, click ‘Continue’ and complete the form.

 

You can also watch a short demonstration of the portal and where you can update your payment info (timestamp 1:03):


Still Having Trouble Updating Your Payment Info? 

No worries! We are more than happy to help!

Give us a call at (866) 969-4129 or send us an email at customercare@nautilussolar.com.