Here you'll find information regarding our subscription process, where we're available, and more!
Is community solar available near me?
Visit our Find Your Community page to see if community solar is available in your utility area. Due to local government community solar policies, availability varies by state.
What states does Nautilus Solar Energy serve?
We appreciate your desire to support community solar. Currently, Nautilus Solar Energy is subscribing in CO, DE, MD, ME, MN, and NY. However, all other states can join our waitlist here. Simply enter your zip code and enter your contact information. Then, when we move into your state, we would be happy to reach back out to help you become a Nautilus Solar Pioneer!
How much does it cost to subscribe?
There is absolutely NO cost to subscribe to Nautilus Community Solar! We work through your existing utility company to provide green, clean solar energy to your local grid on your behalf. In return, you receive a discount on your electric charges via monthly solar credits.
There are a limited number of subscriptions available for each solar farm, so space is limited.
I am renting an apartment or home. Can I still subscribe to community solar?
Yes! Nautilus Community Solar eco energy subscription is available whether you rent or own your home. To learn more, watch our YouTube Video ‘You Don’t Need to Own a Home to Get Clean Energy.’
How does a community solar subscription work?
A community solar subscription works by providing clean solar energy from a local farm directly to your local grid and then onto your home or business through your existing power lines. This is done with a partnership between Nautilus Solar and your current utility company service.
Learn more about the entire process by watching our in-depth YouTube video.
How do I subscribe to community solar?
Subscribing to community solar is fast and easy! Have your current online utility login credentials, and a credit card or your banking information to set up recurring billing. You may also need a copy of your current utility bill - we will let you know if it's needed.
Then visit our enrollment portal here to begin where you can watch our enrollment videos on each page as guidance.
Will I really save money?
YES. Harvesting solar power is less expensive than other forms of energy and we pass that savings along to you - lowering your monthly bill! The amount of your savings will depend on the state your dwelling resides in. In some states, your discount level may be dependent on your income level as well.
What does it cost to sign up?
Subscriptions to Nautilus Community Solar are free and can be canceled at any time. Space is limited on most solar farms, so sign up today!
What happens if I want to cancel?
You can cancel at any time without fees. However, while we pass your cancellation request to your utility company - typically within 2 business days - it may take up to 90 calendar days for your utility company to take action.
Do I have to sign a yearly contract?
No annual contract is required, and you can cancel at any time without penalty. However, while we pass your cancellation request to your utility company - typically within 2 business days - it may take up to 90 calendar days for your utility company to take action.
What happens to my subscription if I move?
If there is a community solar farm in your area, your subscription can move with you. If not, you may cancel at any time.
Do I have to cancel my current electricity service?
No! Nautilus Community Solar partners with your local utility company to provide clean energy to the local utility grid on your behalf. As a result, you continue to receive your electricity through your existing power lines and your current service provider. The only thing you have to do is enroll!
If I subscribe to Nautilus Community Solar, what will happen to my utility bill?
Depending on the state in which you live, and the option you choose, there are several ways you could be billed.
One Bill Option
In some states, customers have the opportunity to select a one-bill option. In this case, you will receive one monthly statement from Nautilus Community Solar which itemizes your supply, delivery, and services costs charged by your utility, along with your solar energy credits and discount you receive from Nautilus.
Two Bill Option
Bill #1 – From Your Utility | Includes your normal electricity supply, delivery, and service charges. The bill will also include a deduction for the full value of Solar Credits you earned for the solar energy produced. Your bill will be much smaller. The second bill will cover the electricity charges.
Bill # 2 – From Nautilus Solar Energy | Includes the charge for your Solar Credits minus your discount (10-15% or more). The Nautilus invoice may reflect your credits from a previous billing period. This is because your solar credits are transferred from your utility company to Nautilus in a billing cycle or two after they appear on your monthly utility bill, as they match solar electricity production with payment for the solar energy purchased from Nautilus.
New York Only
For some NY customers, all invoicing will be managed by your utility as part of NY’s Net Crediting Program. In those cases, you won’t receive a bill from Nautilus Solar.
Can someone call me to assist me?
You need help and we want to be there for you. The best way to get in touch with our Customer Care Team is to call them toll-free at 866-969-4129. You can also email us at customercare@nautilussolar.com.
Are there renewable energy tax credits for low-income households?
Yes, community solar programs are one solution that makes renewable energy more affordable and accessible to a wider demographic, including low-to-moderate-income (LMI) families. Many state community solar programs include LMI carve-outs that specifically allocate a portion of a community solar farm to these households.
Additionally, certain states have their own initiatives; Maryland, for example, dedicates a good portion of a farm's energy to LMI households and includes a discount of 25% for those who qualify. These programs and incentives demonstrate a commitment to ensuring that the financial benefits of renewable energy are extended to those who might otherwise be unable to afford them.
How do I cancel my subscription?
If you wish to cancel your subscription, you may do so at any time, without penalty, by contacting us. Or see our contact information at the bottom of this page to call or email. However, while we pass your cancellation request to your utility company - typically within 2 business days - it may take up to 90 calendar days for your utility company to take action.
Do I have to sign a yearly contract?
No. We do not require you to sign an annual contract, and you can cancel at any time without penalty.
What happens to my subscription if I move?
If you are moving within the same utility territory and state, your subscription can move with you.
Who should you call during a power outage?
You should call your utility company, not the community solar provider. Nautilus Solar provides electricity - on your behalf - to the local grid. However, the utility company maintains the grid and is responsible for fixing outages and restoring service. This is for 2 main reasons:
- Your utility maintains the grid – They are responsible for fixing outages and restoring service. Community solar providers do not have control over grid infrastructure.
- Reporting the issue helps prioritize repairs – Utilities rely on customer reports to locate and address problems quickly.
What happens to the power produced by solar farms during an outage?
Solar farms continue to produce power, but this energy cannot reach subscribers during an outage due to safety protocols that prevent it when utility crews work to restore power.
Will an outage at the solar farm affect the power to my home?
No, an outage at the solar farm will not affect the delivery of power to your home. It may temporarily impact the solar credits you receive, but not the power supply.
What happens if I use less energy than my community solar allocation?
If you use less energy than your allocated share, any unused solar credits will still be applied to your utility account. These credits will either roll over to the next billing cycle or accumulate, depending on your utility’s policy. For long-term changes, you can contact your community solar provider to adjust your allocation.
How often do community solar providers review my energy usage?
Community solar providers typically review your energy usage monthly to ensure your allocation aligns to your needs. However, you can request changes sooner if you anticipate long-term shifts in your consumption patterns.
Are there penalties for using more or less energy than my solar allocation?
No, Community Solar does not penalize you for using more or less energy than your allocation. The system is designed to be flexible and adaptable to your changing energy needs.
Are there penalties for using more or less energy than my solar allocation?
To manage changes in your energy use, you can monitor your usage through your provider’s customer portal, communicate with your provider about significant changes, and plan for seasonal variations by ensuring your subscription is based on your annual average usage.
Where can I learn more about how community solar works?
You can learn more about how community solar works here! https://nautilussolar.com/how-it-works
Is Nautilus in my area?
What if my zip code isn't in your area?